erek 60Frequently Asked Questions
Users of erek 60 ask questions across several topic areas. Account setup and verification, deposit and withdrawal methods, game rules and betting markets, security practices, and support availability are the most common areas. This FAQ page answers the questions we hear most often from new and existing members.
This page resolves many common questions without requiring you to contact support. If your question is not answered here, our support team is available 24/7 via live chat, email, and in-app help. We respond to inquiries in English and Indonesian.
For detailed information about account terms, bonus conditions, and settlement rules, see our terms and conditionsFor information about data collection and privacy, see our privacy policyFor jurisdiction restrictions and legal obligations, see our legal notice
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports
- Security and supportaccount protection, data requests, and contact channels
When you register on erek 60, you provide your email address, full name, date of birth, and residential address. You also create a username and password. During account verification, we request a copy of your government-issued ID and proof of address — such as a utility bill or lease agreement. This information is used to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. Your data is stored securely and is not shared with third parties except as required by law. Verification typically completes within one business day.
You can request deletion of your personal data by contacting our support team via live chat, email, or in-app help. Provide your account username and a clear statement that you request data deletion. We will respond to your request within 30 days. Note that we may retain certain data for compliance purposes — for example, transaction records are retained for seven years to satisfy anti-money-laundering requirements. After your account is closed, we remove your personal data from active systems within 30 days, subject to legal holds. For details on data retention, see our privacy policy.
Our support team handles inquiries in English and Indonesian. We are available 24/7 via live chat, email, and in-app help. Live chat is the fastest way to reach us — typical response time is within a few minutes during peak hours. Email inquiries are answered within one business day. In-app help provides access to common solutions and allows you to submit tickets directly from your account. If you have a complex issue, our team can escalate your case to a specialist for further investigation.
Payments and transactions
erek 60 supports deposits via multiple payment methods. Deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically range from a minimum to a maximum amount per transaction. Bank transfers to e-wallet, mobile banking, local payment, and online payment also support a range of deposit amounts. e-wallet payments are available for users who prefer QR-code-based transfers. Specific account preferences vary by payment method and may change. For current deposit ranges, check the deposit page in your account or contact our support team. Deposits are processed immediately upon payment confirmation.
If a deposit or withdrawal does not complete, check your account transaction history to see the status. Deposits via mobile banking, local payment, online payment, or e-wallet typically complete within minutes. Bank transfers may take one to two business days depending on your bank. If a transaction shows as pending after the expected time, contact our support team with your transaction ID. Our team can investigate the status with your payment provider and your bank. If funds were deducted from your account but not credited to erek 60, we will work with your bank to recover the funds. Withdrawals are subject to verification windows before processing.
Game rules and markets
erek 60 offers betting markets on major football leagues and tournaments. Liga 1 Indonesia matches are listed with game information during the season. Piala Indonesia, Piala AFF, Piala Asia, and Champions League matches are available when those tournaments are active. Premier League, La Liga, Serie A, and Bundesliga matches are also covered. World Cup and continental championship matches are listed during tournament windows. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera feeds. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.
erek 60 offers a loyalty programme that rewards active members. As you place bets and play games, you earn points based on your activity. Points accumulate in your account and can be redeemed for bonuses or account credits. Higher loyalty tiers unlock additional benefits such as faster withdrawals, dedicated support, and exclusive promotions. Your tier status is displayed in your account dashboard. Tier progression is based on cumulative activity over time. For details on tier levels, point values, and redemption options, see the loyalty section in your account or contact our support team.
Security and support
If you forget your password, click the "Forgot your password?" link on the login page. Enter your email address or username. We will send you a password reset link via email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. Our team can verify your identity and send a new reset link. For account recovery, we may request proof of identity or access to your registered email address.